Refund Policy

We want you to be completely satisfied with your purchase

🛡️
30-Day Money-Back Guarantee No questions asked

Our Commitment to You

At FollicleFX, we stand behind our product. We're confident that you'll love using our hair grooming addon, but we understand that it might not be the right fit for everyone. That's why we offer a straightforward, hassle-free refund policy.

If you're not satisfied with FollicleFX for any reason within 30 days of your purchase, simply contact us and we'll process your refund—no questions asked.

Refund Eligibility

✓ Eligible for Full Refund

  • Requests made within 30 days of purchase date
  • All license types (Personal, Studio, Founder)
  • First-time purchases
  • Technical issues that prevent software use (if unresolved)
  • Product doesn't meet your expectations

⚠️ Not Eligible for Refund

  • Requests made after 30 days from purchase
  • Repeat refund requests (purchasing and refunding multiple times)
  • Accounts terminated due to Terms of Service violations
  • Fraudulent purchase claims

How to Request a Refund

Requesting a refund is simple. Just follow these steps:

1

Contact Support

Send an email to support@folliclefx.com with the subject line "Refund Request".

2

Provide Purchase Details

Include your order number, the email address used for purchase, and (optionally) a brief reason for the refund so we can improve.

3

Receive Confirmation

We'll confirm your refund request within 1-2 business days and begin processing.

4

Refund Processed

Your refund will be issued to the original payment method within 5-10 business days, depending on your bank.

After Your Refund

Once your refund is processed:

  • Your license key will be deactivated
  • You will no longer have access to software updates
  • You should uninstall the FollicleFX addon from Blender
  • Any work you've created using the addon remains yours

You're welcome to purchase again in the future if your circumstances change.

Subscription Cancellation

If you have a subscription license:

  • You may cancel at any time from your dashboard
  • Access continues until the end of your current billing period
  • No partial refunds for unused days in a billing cycle
  • The 30-day money-back guarantee applies to your first payment only

Pro-rated Refunds

For annual subscriptions, if you cancel after 30 days but before the end of your subscription period, we may offer a pro-rated refund at our discretion. Contact support to discuss your situation.

Technical Issues

Before requesting a refund due to technical issues, we encourage you to:

  1. Check our documentation for troubleshooting guides
  2. Ensure your system meets the minimum requirements
  3. Contact our support team for assistance

Our support team is happy to help resolve any issues. Often, technical problems can be fixed quickly with a simple solution. However, if we cannot resolve your issue, you're absolutely entitled to a full refund.

Chargebacks

We kindly request that you contact us for a refund before initiating a chargeback with your bank or credit card company. Chargebacks:

  • Take longer to process than direct refunds
  • May result in your account being suspended
  • Incur fees that affect small businesses like ours

We're committed to resolving any issues promptly and fairly. Please give us the opportunity to make things right.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out:

Contact Support

Email: support@folliclefx.com
Response time: Usually within 24 hours

Last updated: December 29, 2025